We arrived about an hour before it opened. About 15 minutes or so before the cafe opened the staff came out and asked everyone in line what time they like to come back. You are then put on the list. However, you must pay at this time. If you do not come back you will lose 2000 yen.
My mom and I came back at the appointed time. Native Japanese people and foreigners were split up once inside the cafe. Foreigners were placed at the counter and were given a small translation of what the lady was explaining, while the Japanese sat at the couches in the center. We were also given a drink such as lemonade, tea, or juice. Once the explanation was over, everyone stood up and picked an owl to hold. The owl I chose was named Baby. He was very cute! I also held one of the huge owls! They are very beautiful animals. I even put one on my head for a short time. I was afraid it would poop on me so I didn't want it on my head for long. :)